Five departments.
Every outcome defined.

Your calendar is full. Your inbox is clear. Documents are filed, formatted, and ready. Meetings are booked, notes are taken, and you never chase a follow-up.

• Calendar and scheduling management
• Email inbox management and drafting
• Document preparation and filing
• Meeting notes and minutes
• Travel and appointment coordination

Everything the Admin Associate does, plus vendor communications, complex multi-party scheduling, SOP documentation, and oversight of the full Admin function. One person runs your entire back office.

• Full Admin Associate capabilities
• Complex multi-stakeholder coordination
• Supplier and vendor communication
• Process documentation and SOPs
• Report compilation and data organisation

The operational infrastructure authority. Sets standards, manages the Admin team, and ensures nothing falls through the cracks. Earned through Elevation, never recruited directly.

• Full Admin department leadership
• Standards and process ownership
• Team management and oversight
• Operational infrastructure authority

Consistent content across all platforms. Your brand is posting, your community is responded to, and your email list is being managed. The work that most founders never get to.

• Social media content and posting across all platforms
• Branded image creation
• Community engagement (comments, DMs)
• Email campaign support via Mautic
• Content scheduling and calendar management

A full marketing agency in one seat. SEO strategy and execution, branded video content, paid ad copy, email campaigns with segmentation and A/B testing, and long-form content that compounds over time.

• Full platform strategy and execution
• Branded video content (Wan 2.6)
• SEO: keyword research, on-page optimisation, blog content
• Email marketing: strategy, segmentation, A/B testing
• Paid social ad copy and campaign setup
• Monthly performance reports

Full marketing leadership. Owns strategy across every channel. Manages the marketing team and is accountable for every KPI in the Board Report. Earned through Elevation.

• Complete marketing strategy ownership
• Team management and KPI accountability
• Weekly marketing performance report to GM
• Brand standards and channel authority

Your business answers every call, professionally, on brand, every time. Callers are routed, appointments are booked, and basic queries are resolved without ever reaching you.

• Inbound call handling (voice)
• Appointment booking and routing
• Basic enquiry resolution
• Voicemail management and callback scheduling
• First-impression brand representation

Full omnichannel customer support. Email, chat, WhatsApp, social DMs. Issues resolved, complaints handled, refunds processed within limits. Your customers feel looked after around the clock.

• Email, live chat, WhatsApp, social DMs via Chatwoot
• Issue resolution and complaint handling
• Refund processing within pre-approved limits
• FAQ management and knowledge base updates

Complex escalations, retention conversations, VIP relationship management. Handles what a standard agent cannot. Turns complaints into loyalty. Prevents churn before it happens.

• Everything a CS Agent delivers
• Complex escalation handling
• Retention and win-back conversations
• VIP customer relationship management
• Weekly CS performance summary to GM

Owns the entire customer experience. CSAT, FCR, and response times are their personal accountability. Earned through Elevation.

• Full CS department leadership
• Service standard ownership
• Team management
• Weekly department report to GM

Every inbound lead is followed up in minutes. CRM is updated. Outreach sequences run. Appointments are booked. Nothing falls through. Responding within 5 minutes increases conversion 9x. This is that system.

• Lead follow-up and qualification
• Outbound outreach via email and LinkedIn
• CRM management via Twenty CRM
• Quote and proposal preparation
• Appointment setting

Full sales cycle ownership. Qualified leads to closed deals. Complex negotiation support. High-value proposals that make a case for yes. Upselling and retention strategy built in.

• Full sales cycle from qualified lead to close
• Complex negotiation support and strategy
• High-value customised proposals
• Upselling and cross-selling for existing accounts
• Sales pipeline health analysis and forecasting

Owns the revenue target. Manages the sales team. Forecasts monthly and quarterly pipeline. Every number in the Board Report is their accountability. Earned through Elevation.

• Full revenue leadership
• Pipeline and quota management
• Weekly sales report to GM
• Revenue forecasting and strategy

Software issues fixed. Integrations configured. Customer tech tickets resolved. Business tools set up and working. Documented so the fix is never needed twice.

• Software troubleshooting and configuration
• Business tool setup and user access management
• Customer tech ticket management via Chatwoot
• Basic automation setup and maintenance
• Technical documentation and how-to guides

Architecture-level thinking applied to your business. Complex systems diagnosed, root causes found, not just symptoms treated. Automation built from scratch. Replaces a senior IT specialist at a fraction of the cost.

• Complex systems and integration troubleshooting
• Architecture-level analysis and recommendations
• Advanced automation build and maintenance
• Security and access audit recommendations
• Vendor and platform evaluation support

Owns systems uptime and technical quality across the entire organisation. Sets standards, manages the tech team, and ensures the CEO never has to touch a technical problem. Earned through Elevation.

• Full tech leadership
• Systems uptime ownership
• Technical standards and documentation
• Weekly tech report to GM